APPENDIX K
WARRANTY GUIDELINES
1. A w a r r a n t y p e r i o d o f 1 5 m o n t h s a p p l i e s t o 4 0 T o n C r a w l e r C r a n e , C o n t r a c t
N u m b e r DAAE07-82-C-6749 manufactured by Harnischfeger Corporation after
d e l i v e r y t o t h e G o v e r n m e n t . T h i s warranty applies to the end item components
and all supplies furnished under the contract.
2. Using units must report all warranty claims to the National Maintenance
P o i n t (NMP) as indicated in paragraph 3a.
General information:
3.
a . D A Form 2407 (prepared in accordance with warranty claim actions in
T M 38-750) will be used to submit warranty claims actions for end items when
components, p a r t s or assemblies are defective and are covered by a manufacturer's
warranty.
End items under warranty are identified by a decal plate on the
v e h i c l e . Contractural warranty clauses are in commercial manual. All warranty
actions settled or unsettled will be reported to the National Maintenance Point
(NMP) on DA Form 2407.
b . Maintenance activities in support of organizational maintenance are
the responsible points of contact between the originator of warranty claims
a n d the National Maintenance Point (US Army Tank-Automotive Command, ATTN:
DRSTA-MVB, AUTOVON 786-8901, Warren, M I 48090) which serves as the DA
Representative with the contractor in warranty matters.
NOTE:
In certain instances, the originating organization and the support
activity are one and the same.
C. B e f o r e y o u t a k e y o u r e q u i p m e n t t o a d e a l e r f o r r e p a i r , w h e t h e r o r
n o t it was necessary for you to go through the NMP (TACOM), check with your
local procurement office to see if a funds commitment document is needed.
Sometimes, e v e n . t h o u g h t h e m a j o r i t y o f t h e r e p a i r s a r e c o v e r e d b y t h e w a r r a n t y ,
there may be a small charge for normal maintenance costs, i.e., oil filters,
o i l , e t c . Further the cause of damage could be determined by the dealer to
be directly related to "operator abuse".
I n t h a t c a s e , the Government may be
obligated to pay for teardown services even if the repairs are no longer
desired, or for the complete cost, if repairs are to be completed by the
dealer.
d. When the equipment is given to the dealer for repairs, find out how
long the work will take, the extent of the problem, if possible, and the
c h a r g e s , i f a n y , w h i c h may be involved. Leave the name and telephone number
of the person to be contacted for pickup of the equipment and specifically
state that he should be called as soon as the repairs are finished. In
addition state he should be telephoned if unexpected problems, costs, and/or
d e l a y s are encountered. G e t the name and telephone number of the Service
Manager, for any required follow-up purposes.
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