TM 5-3810-307-24-2-1
Problem Solving
Normally, any problem that arises with the sale, service, or repair of your engine can be handled by a Cummins
Authorized Repair Location in your area. Refer to the telephone directory yellow pages or go to the internet
address: WWW.cummins.com/partserv/intro.html, for the one nearest you. If the problem has not been handled
satisfactorily, follow the steps outlined below:
1.
If the disagreement is with a Dealer, talk to the Cummins Distributor with whom he has his service
agreement.
2.
If the disagreement is with a distributor, call the nearest Cummins Division or Regional Office; however,
most problems are solved below the Division or Regional Office level. Telephone numbers and
addresses for Division and Regional Offices are listed on page S-4. Before calling, write down the
following information:
a. Engine model and serial number
b. Type and make of equipment
c.
Total kilometers [miles] or hours of operation
d. Warranty start date
e. Nature of problem
f.
Summary of the current problem arranged in the order of occurrence
g. Name and location of the Cummins Distributor or Dealer
3.
If a problem can not be resolved satisfactorily through your Cummins Authorized Repair Location or
Division Office, write to:
Customer Relations - 41403, Cummins Engine Company, Inc., Box 3005, Columbus, IN 47202-3005
